Cancellation and Deposit Policy

It is the aim of the practice to provide high quality dental and oral hygiene care to our patients and to use or clinal time effectively.

We invest in the latest technology, including a modern telephone equipment and our website where you can contact us directly to make scheduling appointments easily. Our appointment system supports timely access to care and treatment, which allows patients to access our service at a time that best suites you and minimises the length of time patients have to wait for treatment to take place. Appointments can be made using the dedicated appointments telephone line on 020 8987 3267 or by accessing our online contact us form on our website.

When we book an appointment for you, we commit that time and our resources to your treatment. This means that, if anyone else wants to come at the same time, we will be unable to see them and will have to offer them an alternative time. At busy times, this can mean waiting over one week to one month for the next available appointment (longer for Saturday appointments). If you do not then attend that appointment and either do not tell us in advance or provide us with the required and advised 48hrs notice (excluding weekends), we are unable to allocate the time to someone else who may desperately need the appointment.

For this reason, it is our policy to request deposits and make a charge if insufficient notice of cancellation or amendment is given.


We make appointments with the expectation that you will attend at the agreed date & time to undergo your treatment; if you change your mind or work/other commitments prevent you from attending, we ask you to give as much notice as possible (48hrs, minimum 24hrs) so that we can reallocate your appointment slot to another patient who may be waiting for treatment.

When booking your appointment, we will normally seek a deposit from you, payment of which is your confirmation of your commitment to attend your appointment. Our deposits are normally fully refundable providing sufficient notice of cancellation is given (see below) and will be set at the following levels:

  • New Patients & Hygienist fee: £30.00
  • Orthodontics and Invisalign: £50.00
  • New Patient Implant Consultation: £50.00

In certain cases, we may request a higher deposit (for example if an external practitioner is being brought in especially to treat you, if you have had lab work made especially for you (or if a very long appointment which is being reserved for you). You will be advised at the time of booking if this applies to you.

Without a deposit being paid for certain appointments our system will not allow us to hold that appointment for you.  We reserve the right to retain the deposit for failure to attend and notify us if you are not attending your appointment as a practice we make every effort to let remind you of our appointments many days in advance and 48hrs prior to your appointment we call you and speak with you directly.  If you are running late for your appointment please advise us accordingly as the clinical may have to adjust their planned treatment time with you with the amount of time left for your appointment, we reserve the right to cancel your appointment and reallocate the time to another patient.

If you have any concerns regarding our Policy, in the first instance speak to the front of house team and they will advise the Owner /Practice Manager to discuss this with you in person.

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